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Maintenance Plans

Maintenance and Technical Support Comparison

  Expedited Equipment Exchange2 Free Technical Support Preferred Customer Status Notification of Software Updates Complimentary Upgrade  Media of Choice Vocabulary Modifications without Charge
Warranty 
Only1
first 90 days only
(5 working days + ground ship)
working days/
working hours
___ ___ download only ___
Post 
Warranty
___ ___ ___ ___ download only ___
Basic Maintenance Plan Shipped to arrive in 4 working days4 working days/
working hours
priority status Yes download + media of choice Yes3
Enhanced Maintenance Plan Shipped to arrive in 3 working days4 24-7
anytime, 
any hour
highest priority status Yes download + media of choice Yes3
On-Site Maintenance On-site system services priced on a time/travel/per diem basis.
Custom Maintenance Customized per customer specifications selected from ETC service offerings and priced accordingly.

1

ETC Warrants its products to be free of defective material and workmanship for twelve (12) months

2

Out of Box Failures exchanged for new equipment. All other exchanges made from ETC's maintenance inventory

3

Subject to the discretion of ETC Technical Services. Refer to Maintenance Plans below.

4

Additional working day may be required to process if parts ordered after 12 noon or customer configuration

Basic Maintenance Plan

Offers a 4-working day expedited exchange of equipment and free technical support during work days. Use this plan to address your common administrative and operational concerns so your network(s) will function with minimal downtime and disruption of services year-round. Plan features include:

*Additional working day required to process if request received after 12 noon (Central Time).

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Enhanced Maintenance Plan

Our enhanced maintenance plans provide an expedited solution to prevent downtime. Additionally, 24-7 access to technical support and the highest priority status means quick turn around times. The plan includes:

*Additional working day required to process if request received after 12 noon (Central Time).

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On-Site Maintenance

Uses the expert services of ETC's trained technicians to perform required maintenance tasks. On-site services are priced on a time/travel/per diem basis.

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Custom Maintenance

Custom Maintenance Plans can be created to meet multi-site or complex network needs. Select from ETC's service offerings and create a plan designed just for you. Custom plans are quoted on an individual basis.

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